This agreement applies between you, the user of this website and Marchwood Engineering Ltd, the owner(s) of this website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the web site immediately.
In this Agreement the following terms shall have the following meanings:
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
Service means collectively any online facilities, tools, services or information that Marchwood Engineering Ltd makes available through the website either now or in the future;
System means any online communications infrastructure that Marchwood Engineering Ltd makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
User / Users means any third party that accesses the web site and is not employed by Marchwood Engineering Ltd and acting in the course of their employment; and Web Site means the website that you are currently using http://www.durham-appliance-repairs.co.uk/ and any sub-domains of this site (e.g. subdomain.durham-appliance-repairs.co.uk/) unless expressly excluded by their own terms and conditions.
All copyright (Copyright Notice ©2020) and other intellectual property rights in any material contained in this web site are owned by Marchwood Engineering Ltd. This web site contains trademarks, including the Durham Appliance Repairs name and logo which is owned by Marchwood Engineering Ltd. You are allowed to use this website and the material contained in this website (including any trademarks) as set out below. You may: Gain access to any part of the website. Print off one copy of any individual page for your personal use only. You may not: Copy (by printing off onto paper, storing on disc or in any other way), distribute (including distributed copies), alter or tamper with in any way or otherwise use any material contained in the website except as specifically permitted above. Make copy, distribute or otherwise use any material from the website for any commercial purpose. Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the website. If you need clarification on the above then please email us at email@example.com
All content included on the website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Marchwood Engineering Ltd, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws. Subject to sub-clause you may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by Marchwood Engineering Ltd. Material from this website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
This website may contain links to other sites. Unless expressly stated, these sites are not under the control of Marchwood Engineering Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this web site does not imply any endorsement of the sites themselves or of those in control of them.
Those wishing to place a link to this website on other sites may do so only to the home page of the site http://www.durham-appliance-repairs.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Marchwood Engineering Ltd. To find out more please contact us by email at firstname.lastname@example.org or by post at the address shown above.
Marchwood Engineering Ltd makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service. No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.
Our Service is provided "as is" and on an "as available" basis. We give no warranty that the service will be free of defects and or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Marchwood Engineering Ltd accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
What is included.
The labour charge repair fee includes the service engineers travel and labour time on his/her first service call visit to either fix or diagnose the fault (there is no separate call out charge, travel charge or hourly labour rate like other company's). A repair/diagnosis of fault will be carried out to resolve the fault entered in the "Description of Fault" box on your original booking form. A general service will be given (only if required) plus testing and a professional safety check. A full written report on work carried out, with any parts fitted and any advisory's or warnings will also be listed.
What is not included.
Any parts required. Any subsequent faults during the initial call or after the part(s) are fitted to cure the initial fault as described in the "Description of Fault" and any parts or labour required to fix these faults are not included in this repair and will be charged at an extra cost. Repairs as a result of appliances being affected by flood or fire damage. Repairs to appliances which have not been installed in accordance with the manufacturers' instructions & recommendations. Appliances which differ from the details used to obtain the quote, including the age of the appliance. A repair request that differs from the repair description. Food loss or spoilage replacement or compensation. Repairs as a result of misuse, negligence or poor/incorrect installation. Any commercial appliances or domestic appliances installed in commercial premises. Re-gassing of appliances such as fridges, freezers, wine coolers, air conditioning units and dehumidifiers. Any return calls necessary to complete the service call will be charged to your card or needs to be paid to the engineer at the end of his visit once the service engineer has given/emailed you the invoice. All return call visits to complete the repair or fit parts. This is currently a standard return call labour charge of £40.00+vat but may differ depending on area and appliance type. Any second, third etc. appliances to be worked on at each visit will be charged at £35+vat per extra appliance and will be invoiced on top of the original call charge. Any refund for any part(s) fitted which is a special order whether the fault was cured or not. If the appliance is floor standing, or integrated then you will need to have appliance removed from its position before the engineers visit in order for him/her to work on all four sides of appliance without any restrictions. If this is not possible then the engineer will be happy to carry out this task and will take all necessary care and precautions but he/she or the company will not be liable for any damage to the appliance, flooring, cupboards or pipework.
Once your booking, quotation and acceptance of our terms and conditions are complete, you agree to pay the agreed fee by credit or debit card prior to the visit or to the engineer at the end of the initial labour charge repair service visit plus any parts and any subsequent service visits. On the day of your booked service call visit one of our service engineers will visit the address given on the agreed date and carry out the repair to your appliance. If any part(s) are required, the service engineer will quote you first then usually fit them on the same visit (depending on van stock) or if the part is not in his van stock then he will order the part(s) within 1 working days of the call out (this will depend on how easily the part number is sourced from the manufacturer if the part number is not easily found on our parts list). If the parts required are in stock with us or the manufacturer, then they will be delivered to the engineer within 2 working days of the order being placed. If the part(s) are not in stock, we will order the part(s) from the manufacturers and will keep you informed of progress (normally via phone/email every 3 to 5 days). Parts must be paid for in advance. Manufacturer's normally state they are able to deliver ordered parts within 5 to 7 days but this can be longer depending on the demand for the part, age of appliance and country of manufacture. As soon as the part(s) are delivered to us our office will contact you to arrange a new appointment date to complete the repair. It should be noted that there are a handful of manufacturer's whose parts are not easily sourced and in some cases these have to be obtained from abroad which may unfortunately result in a delay in completing the repair. All repairs will require full and easy access to the appliance (e.g. able to be moved from under a work surface without damaging the surrounding fascia or floor and given enough space to carry out his work). If your appliance cannot be easily accessed to facilitate the repair, we reserve the right to abort the repair. In such instances you will still be responsible to pay the labour charge. Parking that gives reasonable access to your property must be provided for the engineer. If the parking is pay and display or permit controlled, it is your responsibility to arrange for the engineer to park free of charge for the duration of his visit. Any toll fees, congestion charge fees or extra fees of any kind will be the responsibility of the customer to reimburse the engineer directly on the day of the visit. Any return calls will be confirmed by email/phone call by our customer service department.
Your right to cancel may be exercised by contacting us by phone or in writing. For ways to contact us please see the "Contact Us" page. You may change or cancel your appointment date at any time up to 18:00hrs on the day before the original agreed service call date. If you cancel your appointment at any time after 18:00hrs on the day before the agreed appointment date, then you will still be liable to pay the full labour charge. If our service engineer cannot gain access to the property or the appliance on the agreed appointment date, then you will still be liable to pay the full labour charge. If you wish to cancel whilst your repair is in progress, for example, the engineer has visited once but will need to return to complete the repair, you will not be entitled to any refund. If our service engineer has to change or cancel your selected appointment date and any alternative date offered is unacceptable to you then you have the right to cancel your service call and will not be liable to pay the full labour charge.
In very few instances the required part(s) may be obsolete or may not be readily available from our suppliers due to extended order times where they require sourcing from abroad. If after a period of 8 weeks, beginning from the date the part was ordered, the required part(s) is/are still outstanding and the appliance is inoperable either party has the right to cancel the repair. In this case as long as no parts have been fitted you will be entitled to receive either a full refund of the part price fee paid less any outstanding engineers labour charge or 50% refund (or 50% credit) for any restocking of parts. This is the fee we get charged from the manufacturers on some parts. If the part ordered was a "special order part" then there will be no refund as these special parts are normally paid for in advance by us and can't be returned to the manufacturer. If part(s) have been fitted and we are waiting on other parts to complete the repair, then you will not be entitled to any refund. If it is found that your appliance requires obsolete gas and the engineer is required to work on the gas system and he/she is unable to complete the repair, then you will still be liable to pay the full labour charge. Please review the rating plate of your product to determine the gas type to see if it is still a current gas before booking an engineer. If it is found that the appliance has been worked on by another person/parties, then we have the write to cancel the repair and you will still be liable to pay the full labour charge plus any parts fitted.
The labour charge repair is guaranteed to cover the initial fault described in the "Description of Fault" for 90 days from the date the repair was completed and 12 months for most parts so long as these parts were supplied and fitted by us. If your appliance fails with the same fault as detailed in your "Description of Fault", we will arrange to send the original service engineer (where possible) back to you at a mutually convenient date and time at no extra cost. Calls made directly to the engineer to request a re-visit are not covered under this guarantee. This guarantee does not cover any subsequent unrelated breakdown/fault(s) to the appliance. If you request an engineer re-visit thinking you have the same fault and a different fault is found, then you will be liable to pay another full labour charge. The guarantee becomes invalid if the appliance was not used in accordance with the manufacturer instructions & guidelines, flood or fire damage, worked on by another person/company, moved within the property or to a new address. If any parts fitted are found to have failed due to operator error, misuse, neglect or not being used under the manufacturers' instructions & recommendations or as a result of another faulty or failed part then the guarantee will be void. In any case you will be liable to pay another full labour charge. Any parts supplied by you for our engineer to fit will not be covered by any part of the above guarantee.
We store the contract's contents on our system and will send you details of your order as well as our general terms via email if requested. You can find the terms and conditions on this web site at all times. We aim to repair a wide range of kitchen appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only retain replacement parts for a given period. You can ask for an update from our customer service department by mail or calling 0191 435 1545.
No one is perfect and we all make mistakes from time to time. If you feel you have a legitimate complaint to make regarding your repair then you must make this complaint formally in writing only by email/post (see contact us page) quoting your full name & address, Job Number, engineer name who attended, date and time of repair, appliance make, serial number plus model number and giving a detailed description of your grievance. This will then be passed to our service manager who will investigate your complaint and will respond as quickly as possible, normally within 14 working days once we have completed our investigation. Please be patient as we need to source the recorded telephone conversation from the original booking (or email or site booking form) plus written reports back from the engineer who attended your repair call and any staff members involved in your repair call booking first in order to answer your complaint fully.
The Durham Appliance Repairs website includes links to external websites. These links are provided to help you find additional information quickly and easily. We accept no responsibility for the content of these websites what so ever.
Durham Appliance Repairs Limited has done its best to ensure the accuracy of the material contained in this website but makes no express or implied warranties or representations about any of the content of this website. Durham Appliance Repairs Limited accepts no responsibility for loss or damage which may arise from reliance on information or advice contained in this website and shall not be liable for any typographical or other errors or emissions within the material contained in this website or any other web site linked to it.
We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms and conditions each time you place a booking. By placing a booking you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions can be downloaded from this website or is available by applying in email to email@example.com
It will be deemed that your personal information will be held and used by Durham Appliance Repairs Limited and selected companies acting on our behalf. We need to disclose your information to our service providers/service engineers to undertake the repair to your appliance and to provide us with relative technical information to carry out our service for you. We may also use your data for training and testing purposes. We may pass your data to any relevant regulator or dispute resolution provider. If you have given us permission, your details may also be used by us to market and promote other complimentary products, services and solutions. We and the third parties (if applicable) may contact you by mail, telephone or email. If you no longer want your data to be used by third parties or by us for marketing purposes and you have not already notified us please email us at firstname.lastname@example.org
To the maximum extent permitted by law, Marchwood Engineering Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its content at their own risk. Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices/communications shall be given to us either by post to our premises (see address above). Such notice will be deemed received 5 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
We will communicate in English and English Law will apply unless we have agreed otherwise with you. Nothing in these terms and conditions will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.
These terms and conditions and the relationship between you and Marchwood Engineering Ltd shall be governed by and construed in accordance with the Law of England and Wales and Marchwood Engineering Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.